Last Updated: October 13, 2026
1. Introduction
Welcome to Vellogy (“we”, “our”, or “us”). We operate as a trading name under Claryon Group Ltd (Company No. 16721387), registered in the United Kingdom. We are committed to protecting and respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.vellogy.com), interact with our online forms, or use our property maintenance, repair, and emergency dispatch services across Greater London.
2. Data Controller
The data controller responsible for your personal data is Claryon Group Ltd trading as Vellogy.
- Registered Address: 203 Devonshire Hill Lane, London, N17 7NP, United Kingdom
- Contact Email: hello@vellogy.com
- Phone: 07498 843 983
3. Information We Collect
We collect personal data that you voluntarily provide to us when booking a service, requesting a quote, contacting our dispatch team, or browsing our website.
A. Information You Provide Directly:
- Identity & Contact Data: Full name, phone number, email address, and property/billing address.
- Property & Service Details: Information regarding the property repair, maintenance issues, tenant details (if booked by landlords/letting agents), and specific access instructions.
- Communication Records: Transcripts, logs, and notes from phone calls, emails, web chats, or support requests handled by our 24/7 dispatch desk.
B. Information Collected Automatically:
- Technical & Device Data: IP address, browser type and version, time zone setting, operating system, and platform information on devices used to access our site.
- Website Analytics & Usage Data: Information regarding how you navigate and interact with our website, pages viewed, referral sources, and session durations via Google Analytics.
- Cookies & Tracking Technologies: Standard cookies and similar tracking technologies used to operate our website, remember user preferences, and analyze traffic.
4. How We Use Your Information
We process your personal data only where we have a lawful basis to do so under UK GDPR:
- Service Delivery & Dispatch: To coordinate, schedule, and dispatch vetted tradespeople and engineers to your property for emergency repairs or scheduled maintenance.
- Customer Communication: To confirm bookings, provide quotes, send updates regarding engineer arrival times, and respond to general inquiries.
- Contractual & Legal Obligations: To manage billing, maintain proper financial records, comply with tax requirements, and uphold our public liability insurance and safety compliance standards.
- Website Optimization & Analytics: To analyze user behavior, measure website performance, improve user experience, and ensure the security of our platform through Google Analytics and diagnostic logs.
5. Cookies and Analytics
Our website uses cookies and similar technologies to distinguish you from other users and improve your browsing experience.
- Essential Cookies: Necessary for the core operation, security, and navigation of our website.
- Analytics Cookies (Google Analytics): We utilize Google Analytics to collect standard internet log information and visitor behavior details in an anonymous or aggregated form. This helps us understand website traffic and usage patterns.
6. Dispatch Records and Data Sharing
To fulfill property repairs and manage emergency callouts, we maintain dispatch and job records.
- Sharing with Tradespeople: We share necessary job details (such as your name, phone number, and property address) with our vetted, trusted local contractors and engineers strictly to fulfill your requested repairs.
- Legal & Regulatory Authorities: We may disclose your data if required by law, court order, or to protect the rights, property, or safety of Claryon Group Ltd, our staff, or our customers.
- We never sell, rent, or trade your personal data to third parties for marketing purposes.
7. Data Security and Retention
- Security: We implement appropriate technical, physical, and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure.
- Retention: We retain your personal data, customer records, and dispatch logs only for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, tax, or reporting requirements.
8. Your Data Protection Rights
Under UK data protection laws, you have specific rights regarding your personal data, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise any of these rights, please contact us.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
- Company Name: Claryon Group Ltd (t/a Vellogy)
- Address: 203 Devonshire Hill Lane, London, N17 7NP, United Kingdom
- Email: hello@vellogy.com
- Phone: 07498 843 983