Last Updated: October 13, 2026
1. Introduction and Agreement
Welcome to Vellogy (“we”, “our”, or “us”). We operate as a trading name under Claryon Group Ltd (Company No. 16721387), registered in the United Kingdom.
These Terms and Conditions govern your access to and use of our website (www.vellogy.com) and our property maintenance, repair, emergency callout, and facilities coordination services across Greater London. By accessing our website, booking our services, or engaging our contractors, you agree to be bound by these Terms and Conditions.
2. Definitions
- “Company”, “We”, “Us”: Refers to Claryon Group Ltd trading as Vellogy.
- “Customer”, “You”, “Your”: Refers to the homeowner, landlord, tenant, property manager, or commercial client engaging our services.
- “Services”: Refers to emergency repairs, property maintenance, plumbing, electrical, locksmith, roofing, carpentry, and general facilities management dispatched through Vellogy.
- “Contractor”: Refers to the independent, vetted tradespeople, engineers, and specialists assigned to perform work at your property.
3. Services and Dispatch
- Emergency & Scheduled Bookings: We coordinate and dispatch tradespeople for both emergency callouts and scheduled maintenance work.
- Contractor Network: Work is performed by independent professionals or partner entities operating under their own trade accreditations and professional insurances, coordinated via our dispatch desk.
- Access to Property: You agree to provide safe, unobstructed access to the property and relevant utilities at the agreed-upon time.
4. Pricing, Estimates, and Quotes
- Callout & Hourly Rates: Emergency callouts, diagnostic visits, and standard labor are subject to our published or quoted rates. Estimates provided over the phone or via web chat are provisional and subject to onsite inspection.
- Variations: If additional work, unforeseen complications, or extra materials are required during the repair, our contractor will inform you and secure approval before proceeding.
- VAT: All fees and quotations are subject to applicable Value Added Tax (VAT) at the current UK rate, unless explicitly stated otherwise.
5. Payment Terms
- Invoicing: Payment is due upon completion of the service or as otherwise specified on the invoice issued by Claryon Group Ltd.
- Late Payments: Failure to settle invoices by the due date may result in administrative late fees and suspension of future service privileges.
- Disputed Charges: Any billing discrepancies must be reported in writing within 7 days of the invoice date.
6. Cancellations and Refunds
- Customer Cancellation: Cancellations made less than 2 hours before an emergency engineer arrival window or after a tradesperson has been dispatched may incur a cancellation or callout charge.
- Company Cancellation: We reserve the right to cancel or reschedule bookings due to extreme weather, safety hazards, or unforeseen operational constraints.
7. Warranties and Liability
- Workmanship Guarantee: Workmanship provided by our accredited contractors is guaranteed for a specified period as noted on your invoice, subject to normal use.
- Limitation of Liability: Claryon Group Ltd’s total liability arising out of or in connection with our services shall be limited to the total amount paid by you for the specific service in question. We are not liable for indirect or consequential losses.
8. Intellectual Property and Governing Law
- Intellectual Property: All content and branding on www.vellogy.com are the intellectual property of Claryon Group Ltd.
- Governing Law: These Terms are governed by the laws of England and Wales, subject to the exclusive jurisdiction of its courts.
10. Contact Information
- Company Name: Claryon Group Ltd (t/a Vellogy)
- Registered Address: 203 Devonshire Hill Lane, London, N17 7NP, United Kingdom
- Contact Email: hello@vellogy.com
- Phone: 07498 843 983